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Integrated Corporate and Branch Office Security Platform

Net-Gateway nTMGE Enterprise Series

  • Security Gateway for Small, Medium and Large Enterprise Networks
  • Application Firewall, IPS, VPN, Web Proxy, Publishing and Caching
  • URL Filtering, Anti-Virus/Anti-Malware protection and Email Security
  • Connect and Secure Branch Office Network Infrastructure
why choose iron Software Define Data Center Hnv Hybrid Cloud Gateway MCE Cloud Edge Gateway Cloudboxx, branch-in-a-box Wss, windows storage systems

Product DatasheetnTMGE-5500E: Threat Management Gateway Appliance

Net-Gateway nTMGE-5500E

Net-Gateway nTMGE-5500E Datacenter Series

Integrated Enterprise Security Platform

  • Custom-built for Large Enterprise
  • Supports up to 4,000 Connected PCs
  • Redundant Hotswap Disks and Power Supply Modules
  • Built-in Highly Scalable NLB Array Support

Appliance Overview

The Iron Networks nTMGE 5500E is an enterprise grade integrated threat management gateway appliance based on an embedded version of Microsoft Forefront Threat Management Gateway 2010 - Enterprise Edition ( Corporate Data Center). It delivers comprehensive, multi-layered defense against threats to networks and Microsoft applications, content acceleration, intuitive management, and scalability - fully integrated, easy to deploy at corporate data center with turnkey “out of the box” convenience which includes:

Net-Gateway nTMGE-5500E Integrated Security Platform Key Features

The Iron Networks nTMGE 5500E is ideal for Large Sized Enterprise deployments; it’s a purpose-built, 1U rack-optimized and most competitive security solutions appliance platform in its class.

Net-Gateway nTMGE - Enterprise Datacenter Series

Scalability, High Availability and Array Management

  • High Availability Support: Multiple Forefront nTMGE appliances can be grouped into a load balancing redundant active/active array using integrated Forefront NLB functionality to scale linearly for increased throughput and user capacity
  • Array Management:
    • Single Site-Standalone Array, Single Manager can manage up to 50 Forefront nTMGE appliances
    • Enterprise-Wide EMS Managed Array, Single Manager can manage up to 200 arrays, each array can hold up to 50 nTMGE appliances for a total of 1000 Forefront nTMGE appliances

Iron Networks Hardware System Platform Features

  • Processor: 64-bit Dual Processor, Eight Core Xeon x86 processor architecture. High-speed processor, cache, larger memory and multi lane PCIe bandwidth designs for maximized deep packet content inspection acceleration with lowest packet latency, highest system throughput and unfaltering scalability to support large number of processor intensive integrated security applications workload.
  • Network Ports: 8 GbE LANs - High network port density provides the performance and operational flexibility and redundancy required to secure a high-availability network infrastructure, along with economies of scale needed by large companies, enterprise, data centers, and service providers.
  • Lights-Out Port: Remote Lights-Out-Management (LOM) via dedicated iKVM network Port guarantees uninterrupted Out-Of- Band remote access even when appliance is off.
  • SSL Accelerator: Embedded high performance Cavium SSL Co-processor hardware for 100% TCP/IP Offload for enhanced system stability and performance at peak loads.
  • High System Reliability: Maximum uptime through superior thermal design, component-level redundancy, serviceability and built-in remote lights-out appliance management system::
    • Disk Redundancy: Dual enterprise grade SATA disks and hardware RAID controller for disk mirroring configuration allows uninterrupted system operations in case of a single disk failure. Redundant hot-swap disks offers high availability and no downtime while RAID array is being rebuild on replacement drive.
    • Power Supply Redundancy: Dual hot-swap, high efficiency power supply modules.
    • System Image Redundancy and Quick Recovery Option: Efficient In-Field Appliance Image Management: Multiple system image partitions. ARRMS provides PiT image recovery backup/restore, factory reset and bare-metal image recovery

Iron Networks Oneface Management System Features

  • Appliance Recovery and Remote Management System (ARRMS™) provides offline and online remote system management and maintenance to the appliance hardware and software image.
    • ARRMS operating environment functions completely independently of the main appliance hardware and software environment. The appliance can boot into "maintenance mode" where the administrator has full BIOS-level access to the hardware and software environments, even with the appliance operating system shutdown or the hardware powered off.
    • System image backup, restore and "Bare-Metal" recovery. Backup any number of system image to local disk partition, removable media or a network target, such images than can be used for a quick restore to "last good known state".
    • Factory-default rest and Bare-Metal appliance recovery support
  • Embedded Web LOM Manager: Remote Lights-Out-Management (LOM) via dedicated iKVM (Keyboard, Video Mouse port access over Web) network Port guarantees uninterrupted Out-Of-Band remote access and manageability for a complete "As if you were sitting in front of it" experience.
  • Embedded LCD Manager: Headless Appliance Deployment System: Appliance systems include touch-key with graphical LCD hardware and software which allows simple appliance installations without connecting keyboard, mouse and video monitors. This greatly simplifies installs, including remote location installs without local IT support
  • Integrated Oneface System Manager: Provides rich and robust set of feature including Backup Manager, security manager, update manager, configuration manager, SNMP agents, alert notification system and a component manager for 3rd party add-on integration

Iron Networks delivers Integrated Appliance "Turnkey" Solutions

  • Integrated Security Audits: Iron Networks appliance systems are built with security best practices in mind. Various software add-ons, hardware components and system configurations will change a system profile; each of image versions is systematically packaged, tested for reliability and receives complete security audit on an ongoing basis by our security system experts.
  • An ISO 9001:2000 Certified Quality: The Net-Gateway series product line is the most integrated Microsoft Forefront network security appliances on the market. Unlike alternatives that are simply based on proprietary or general-purpose server hardware, our appliances are designed for highest reliability, optimized for maximum performance, and manufactured to exact quality specifications. Network edge security is a critical business function, trust Iron Networks to deliver reliable and comprehensive solutions, support and services.

Forefront TMG Features

Learn about the features and benefits of Microsoft Forefront Threat Management Gateway 2010 (TMG), which is designed to provide a comprehensive, secure Web gateway that helps protect employees from Web-based threats.

Feature Highlight: HTTPS Inspection

HTTPS Inspection, an innovative feature, enables Forefront TMG to inspect inside users’ SSL-encrypted Web traffic.

By inspecting within these encrypted sessions, Forefront TMG can both detect possible malware as well as limit employee Web usage to approved sites. Sensitive sites, such as banking sites, can be excluded from inspection.

HTTPS Traffic Inspection

New Feature Description
URL Filtering Destination URLs are examined for compliance with corporate policy and for malicious potential of destination Web site. Forefront TMG uses Microsoft Reputation Services for URL filtering, combining multiple sources to increase coverage of URLs and categorization. URLs and categories will increase as the Forefront TMG Beta 3 continues through Summer 2009.
Web antivirus/anti-malware protection Inbound and outbound Web traffic is inspected for viruses and malware, including archived folders. Encrypted folders can be blocked. For large files, users are trickled the file to assure them the file is being downloaded.
E-mail security Forefront TMG provides central management for Exchange and Forefront Protection 2010 for Exchange when located on the same server. Forefront TMG does not include either Exchange or Forefront Protection 2010 for Exchange. Both must be purchased and installed separately.
HTTPS inspection HTTPS-encrypted sessions can be inspected for malware or exploits. Specific groups of sites—such as banking sites—can be excluded from inspection for privacy reasons. Users of the TMG Firewall Client can be notified of the inspection.
Network Inspection System (NIS) Traffic can be inspected for exploits of Microsoft vulnerabilities. Based on protocol analysis, NIS enables blocking of classes of attacks while minimizing false positives. Protections can be updated as needed.
Enhanced Network Address Translation (NAT) Forefront TMG now enables you to specify individual e-mail servers that can be published on a 1-to-1 NAT basis.
Enhanced Voice over IP support Forefront TMG includes SIP traversal, enabling simpler deployment of Voice over IP within the network.
Windows Server 64-bit support Forefront TMG is installed on Windows Server 2008 with 64-bit support.

Firewall Protections

Feature Description
Multi-layer firewall Forefront TMG provides access control and protection on three layers: packet filtering, stateful inspection, and application layer filtering.
Application layer filtering Forefront TMG provides deep content filtering through built-in application filters.
Granular HTTP controls Forefront TMG delivers customizable, granular controls to HTTP traffic, including:
 - File download controls
 - Signature-based blocking
 - HTTP method controls

Forefront TMG provides strong controls over Web-based threats.
DoS protections Forefront TMG provides resiliency against flood attacks and re-allocates resources to provide higher security inspection.
Extensive protocol support Forefront TMG delivers out-of-the-box support for many protocols. New protocols can be defined.

Highly Secure Application Publishing

Feature Description
Highly secure e-mail access from Outlook Client Remote users can access Exchange Server using the full Outlook MAPI client over the Internet without establishing a VPN connection. The connection is encrypted for security.
Simple Outlook Web Access and Microsoft Office SharePoint Server publishing Simple wizards allow quick configuration of remote access for both Outlook Web Access and SharePoint servers. Outlook Web Access users can be authenticated at the Forefront TMG server, preventing attacks by unauthenticated users.
Highly secure publishing of Web servers, internal servers, and Terminal Services Remote users can access internal resources or Web servers more securely. Link translation is provided.
Single sign on Forefront TMG allow users to access a group of published Web sites without being required to authenticate with each Web site.
Delegation of basic authentication Forefront TMG helps protect published Web sites from unauthenticated access by requiring the Forefront TMG firewall to authenticate the user before the connection is forwarded to the published Web site. This prevents exploits from unauthenticated users from reaching the published Web server.
Link translation to internal servers Forefront TMG includes a link translation feature that you can use to create a dictionary of definitions for internal computer names that map to publicly known names.

Implements link translation automatically during Web publishing.
SSL bridging support To guard against embedded attacks in HTTP traffic, SSL bridging allows SSL protected packets to be decrypted by Forefront TMG, inspected, and re-encrypted.

Virtual Private Networks

Feature Description
Site-to-site VPN Forefront TMG enables quick connectivity between sites via wizard-based approach. Also can be configured for tunnel-mode IPSec for support of third party devices.
Remote access VPN Forefront TMG provides termination of L2TP/IPSec and PPTP VPN sessions, using the native Windows VPN services.
Inspection of VPN traffic VPN traffic terminated on the Forefront TMG server is inspected according to the appropriate security policy.
VPN quarantine Forefront TMG provides deep VPN client inspection and integration of your firewall policy.
SecureNAT for VPN clients Forefront TMG helps ensure remote users connected to the network can gain Internet access while maintaining a strong security policy for the corporate network.
Publish VPN servers Forefront TMG can be used to publish internal Windows Servers as VPN servers.


Feature Description
Enterprise policy Policy can be assigned to gateways, arrays, or enterprise-wide.
Easy-to-use wizards Forefront TMG simplifies configuration with multiple wizards for features such as Web publishing, Web access, and array configuration.
Real-time monitoring and reporting Logs may be viewed real-time or historically – including active sessions.
Query building With a built-in query tool, historical data can be found quickly. Complex queries can be built.
Report creation and publishing Reports can be designed for specific needs and then published locally or to a network file share.
External logging Logs may be sent to a Microsoft SQL Server located on the internal network.
Delegated permissions Admin roles can be delegated to users or groups.

Networking and Performance

Feature Description
Network load balancing Forefront TMG leverages network load balancing to provide fail over and scaling of performance.
Network-based configuration You may configure one or more networks, each with distinct relationships to other networks. Access policies are defined relative to the networks and not necessarily relative to a specific internal network. Forefront TMG extends the firewall and security features to apply to traffic between any networks or network objects.
Caching Forefront TMG provides caching to improve user experience and reduce bandwidth costs. With the centralized cache rule mechanism of Forefront TMG, you can configure how objects stored in the cache are retrieved and served from the cache.
Background Intelligent Transfer Service (BITS) caching Forefront TMG provides the caching mechanism for data received through BITS. Any cache rule that you create can be enabled to cache BITS data.
HTTP compression You can reduce file size by using algorithms to eliminate redundant data during transmission of HTTP packets.
Diffserv (Quality of Service) Forefront TMG includes packet prioritization functionality (provided by the Diffserv Web filter), which scans the URL or domain and assigns a packet priority using Diffserv bits.
Compare TMG with ISA Server 2006 and TMG MBE ISA 2006 TMG MBE TMG
VPN (site-to-site and remote access)
Web proxy
Arrays for load balancing and failover  
Non-domain joined gateway  
Windows Server 2008 64-bit support  
Web anti-malware  
HTTPS inspection    
E-mail security     
Network Inspection System    
ISP redundancy    
Centrally manage Standard and Enterprise Edition gateways together (requires Enterprise Edition gateway)    

Net-Gateway Appliance Platform Overview

Forefront Optimized "Turn-Key" Appliance Solution

Iron Networks Forefront appliances are purpose-built, high performance hardware devices integrated with Iron Networks designed Oneface system management tools and Microsoft Forefront Edge Security Software Solutions.

Net-Gateway Appliance Platform Overview

Security Hardened Appliance Platforms for Microsoft Forefront Network Edge Solution Delivery

Our Net-Gateway appliance platforms for Microsoft Forefront Security solutions are designed for organizations that want an integrated leading edge hardware, security and software service offering from Microsoft on an optimized hardware platform. These platforms offer best-of-breed Microsoft Forefront Edge security packaged with Iron Networks’s, security hardened system, performance tuned platform, value added OneFace technology, and world-class support.

Iron Networks powered system and hardware management software provides a complete integrated solution for Microsoft Forefront Threat Management Gateway (TMG) and Unified Access Gateway (UAG) and Direct Access (DA) edge security software suites. We have net Gateway models that can be deployed either as standalone units, or as fully redundant, highly available arrays. Our standard business edition appliances are deployed as a standalone device and enterprise edition appliances can be deployed as a standalone device or high-availability (HA) devices with network load balancing (NLB) in a large clustered array for optimal service resiliency.

Purpose-Built for Optimum Performance and System Reliability

Iron Networks offers a wide range of hardware configurations, each of the models are pre-configured with most optimized hardware components and system management tools to meet our customers unique business requirements. Configurations are fine tuned to deliver various levels of system performance, capacity, scalability and availability required to meet the requirements of small to large size business, small to large size enterprise and branch offices.

Iron Networks platforms running Microsoft Forefront Edge Security systems provide the security and management benefits of special purpose hardware products, and provide the familiar management interfaces of other Microsoft technologies. Security appliances often have special purpose hardware specific to network security. Appliance products running Microsoft Embedded Edge Security technologies have the following unique advantages:

The Net-Gateway Platform Appliance Advantage

Each security appliance has various software and hardware components installed and integrated. This configuration is then carefully tuned and hardened to maximize the security posture of each system. This hardening is exhaustive, costly and difficult to provide in general IT hardware and software only implementations, but imperative on edge security devices.

Iron Networks has the lowest total cost of ownership as compared to traditional software alternatives. The Iron Networks appliance-based architecture eliminates many of the costs of traditional systems management including software and hardware procurement, installation, off-site training, and the resources required for ongoing upgrades, system maintenance and technical support. Our appliance advantage offers security hardened configurations for smooth “Out-Of-the-Box” experience.

Net-Gateway Platform Appliance Advantage

Iron Networks delivers Integrated “Turnkey” Appliance Solutions:

Iron Networks Networks, an ISO 9001:2000 company, is a provider of mission critical network edge security infrastructure solutions. Unlike alternatives that are simply based on proprietary or general-purpose server hardware, our appliances are designed for highest reliability, optimized for maximum performance, and manufactured to exact quality specifications. You can trust Iron Networks Net-Gateway appliances to deliver the most reliable and comprehensive Forefront solutions.

PDF File(348 kb)Deployment Scenarios: Microsoft TMG Standard (nTMG), TMG Enterprise (nTMGE), TMG Branch Office (nTMGB)series Appliances


TMG Server 2010 Appliance (nTMG or nTMGE Series) provides value to IT managers, network administrators, and information security professionals who are concerned about the security, performance, manageability, or reduced cost of network operations. TMG Server 2010 Appliance (nTMG or nTMGE Series) can help you:

  1. Defend Against External and Internal Web-Based Threats. TMG Server 2010 Appliance (nTMG or nTMGE Series) was engineered to deliver stronger security to manage and protect your networks.
  2. Securely Publish Content for Remote Access. TMG Server 2010 Appliance (nTMG or nTMGE Series) helps streamline the implementation providing security for corporate applications accessed over the Internet.
  3. Connect and Secure Branch Offices. TMG Server 2010 Appliance (nTMG or nTMGE Series) provides a robust way to securely expand corporate networks reducing network costs by leveraging existing network connections.

1. Defending Your Environment Against External and Internal Internet-Based Threats

Businesses need to eliminate the damaging effects of malware and attackers through a comprehensive set of tools for scanning and blocking harmful content, files, and Web sites. TMG Server 2010 Appliance (nTMG or nTMGE Series) can help organizations protect their environments from internally and externally originating Internet-based threats. With a hybrid proxy-firewall architecture, deep content inspection, granular policies, and comprehensive alerting and monitoring capabilities, TMG Server 2010 Appliance (nTMG or nTMGE Series) makes it easier to manage and protect your network. Read more about Internet Access Protection Internet Access Protection with TMG Server 2010 Appliance (nTMG or nTMGE Series).

Smaller Size Deployment (nTMG)

Smaller Size Deployment (nTMG):

Medium-Large Size Deployment (nTMGE)

Medium-Large Size Deployment (nTMGE):

2. Securely Publishing Your Content for Remote Access

Businesses need to provide employees and partners with secure and appropriate remote access to applications, documents, and data from any PC or device.

TMG Server 2010 Appliance (nTMG or nTMGE Series) enables organizations to make their Exchange, SharePoint, and other Web application servers accessible in a more secure way to remote users outside the corporate network. By pre-authenticating users before they gain access to any published servers, inspecting even encrypted traffic at the application layer in a stateful manner, and providing automated publishing tools, TMG Server 2010 Appliance (nTMG or nTMGE Series) makes it easier to provide security for corporate applications accessed over the Internet. Read more about Secure Remote Access with TMG Server 2010 Appliance (nTMG or nTMGE Series).

Smaller Size Deployment (nTMG)

Smaller Size Deployment (nTMG):

Smaller Size Deployment (nTMG)

Medium-Large Size Deployment (nTMGE):

Smaller Size Deployment (nTMG)

Medium-Large Size Deployment (Additional nUAG Appliance):

Note: UAG is a standalone appliance, it is not available as software add-on option with a nTMG or nTMGE as a single-appliance package (more)

3. Connecting and Securing Your Branch Offices

Businesses need to connect remote-site branch offices to their corporate headquarters, provide security-enhanced Internet access from branch offices and utilize limited bandwidth more efficiently.

Organizations can use TMG Server 2010 Appliance (nTMG or nTMGE Series) to connect to and secure their branch offices, while efficiently utilizing network bandwidth. By providing HTTP compression, caching of content (including software updates) and site-to-site virtual private network (VPN/IPSec) capabilities integrated with application-layer filtering, TMG Server 2010 Appliance (nTMG or nTMGE Series) makes it easier to securely expand corporate networks. Read more about Branch Office Security with TMG Server 2010 Appliance (nTMG or nTMGE Series).

Smaller Size Deployment (nTMG)

Smaller Size Deployment (nTMG):

Smaller Size Deployment (nTMG)

Medium-Large Size Deployment (nTMGE):

Compare nTMG, nTMGE and nTMGB Series Appliances

Review and Compare the different editions of Microsoft Threat Management Gateway (TMG) 2010

TMG 2010 provides robust, effective, and easy-to-use integrated security. Three versions are available: TMG Server 2010 Standard Edition (nTMG Series), TMG Server 2010 Enterprise Edition (nTMGE Series) and TMG Server 2010 Branch Office Edition (nTMGB Series).

The Following table compares and contrasts the key features of three editions.

  Business Standalone Corporate Datacenter Corporate Branch Office
Microsoft Forefront Threat Management Gateway 2010 TMG Standard Edition TMG Enterprise Edition TMG Branch-Office Edition
Deployment Type:      
Business Type SMB Enterprise Branch Office
Iron Networks Net-Gateway Platform Series nTMG Series nTMGE Series nTMGB Series
Supported deployment scenarios Standalone Server in a standalone array or an array managed by EMS* Server in a standalone array or an array managed by  EMS*
High Availability:      
NLB Arrays for Load Balancing & Failover No
Scale Out: Number of Supported TMG Server in Array 1 Unlimited 2
Non-domain joined gateway 
ISP Link redundancy 
Unified Threat Management Functionalities:      
Firewall - Stateful
Firewall - Application Layer      
Network IPS (NIS)
VPN (site-to-site and remote access) 
Web Proxy
Web Publishing
HTTPS inspection 
Caching , Cache Compression
NLB Arrays for CARP Support    
Web Anti-Malware Protection**
E-mail Protection***
Configuration Storage Server (CSS)      
Local Management of Firewall Policies and Config Settings
Remote Management of Firewall Policies and Config Settings    
Enterprise Management: EMS for Centralized Management      
Management of Enterprise (nTMGE) Edition Gateways    
Management of Branch (nTMGB)  Edition Gateways*    
Management of Branch  Standard (nTMG) Edition Gateway*    
Type of Microsoft Forefront TMG Editions Standard Enterprise (Datacenter) Branch Office
Scale Up: Processor Support Up to 4 CPU's Unlimited Up to 4 CPU's

* Requires at least one Enterprise Edition nTMGE appliance license, EMS: Enterprise Management Server
** Requires subscription;
*** Requires Exchange License


Performance Specifications    
Storage Capacity : 300GB
Deployment Type : Very Large Sized Enterprise/Branch Office
Recommended Corporate PCs : 4,000
Recommended Corporate Web Users : 20,000
Firewall Throughput (Mbps) : 2,600
HTTP Throughput (Mbps) : 240
VPN Throughput (Mbps) : 200
Hardware Specifications    
Processor : Dual Processor, Eight Core Xeon
Memory : 16 GB
Network Interfaces (RJ45) : 8x GbE LAN
System Management Interface (RJ45) : 1x iKVM Lights-Out (IPMI) Remote Access
Storage – Data (Redundant) : SAS Disk, Mirroring (RAID-1), Hotswap
Storage - Recovery OS (ARRMS) : 2 GB, USB Flash DOM
SSL HW Accelerator : Cavium CN 1600 Series
LCD w/Keypad Display : Graphical w/ 6-Keypad
System IO Ports (VGA/USB/Serial) : 1 / 2 / 1
AC Power Supply : Dual Hotswap Redundant, 650 Watts 100 to 240 VAC Auto 47 to 63 Hz, 3A
Physical Dimensions : Chassis: 19”, 4-post rack-mountable Height: 1.75” (1U), 1 rack unit; Width: 17”; Depth: 27 ” Weight: 30 lbs.
Storage Temperature : -40°F to 122°F (-40°C to 50°C) 5% to 95% relative humidity, non-condensing
Operating Temperature : 35°F to 95°F (1.7°C to 35°C) 5% to 95% relative humidity, non-condensing
Agency Certifications : Safety: UL, FCC, CE, TUV, CB Environmental: WEEE and RoHS
Support and Services : Standard warranty includes 30-day software support with one-year hardware support; upgradable

nTMGE Series Appliance

Powered by Microsoft Forefront TMG 2010 Enterprise (Datacenter) Edition

nTMGE-5500E: Threat Management Appliance, Dual Processor, Intel Xeon Quad Core ea. (Total 8 Cores), 16GB RAM, 2 x300GB HDD RAID Hotswap (additional Hot Spare HDD, total 3 HDD) SAS w/Battery Backup, 8 x GbE Ports, 1 x 10/100 iKVM(LOM) Port, PCIe SSL Accelerator, LCD, Dual HotSwap Power Supplies, 1U Rackmount. Iron Networks designed Multi Appliance - Oneface System Manager for Remote/Lights-Out management, Quick Appliance PiT Recovery, Restore and Reset Support. Powered by Microsoft Embedded Forefront TMG 2010 Enterprise (Datacenter) Edition

Appliance Platform:  
5500E-Iron Networks Integrated Enterprise Security Gateway, TMG 2010 Enterprise NN-NTMGE-5500E
Support Plan Options:  
Silver HW Support:  Advanced Hardware Replacement Only  
Silver Support, HW Advanced Replacement Only, 1 Year,  5500E SUP-HS-5500E-1
Silver Support, HW Advanced Replacement Only, 3 Years,  5500E SUP-HS-5500E-3
Silver Support, HW Advanced Replacement Only, 5 Years,  5500E SUP-HS-5500E-5
Gold Support: 8x5 HelpDesk + Advanced Hardware Replacement  
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 1 Year,  5500E SUP-HG-5500E-1
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 3 Years,  5500E SUP-HG-5500E-3
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 5 Years,  5500E SUP-HG-5500E-5
Platinum Support: 24x7 HelpDesk + Advanced Hardware Replacement  
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 1 Year,  5500E SUP-HP-5500E-1
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 3 Years,  5500E SUP-HP-5500E-3
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 5 Years,  5500E SUP-HP-5500E-5
Support Renewal Options:  
Silver HW Support Renewal;  Advanced Hardware Replacement Only  
Silver Support, HW Advanced Replacement Only, 1 Year Renewal,  5500E SUP-HS-5500E-R
Silver Support, HW Advanced Replacement Only, 2 Years Renewal,  5500E SUP-HS-5500E-2R
Silver Support, HW Advanced Replacement Only, 3 Years Renewal,  5500E SUP-HS-5500E-3R
Gold Support Renewal;  8x5 HelpDesk + Advanced Hardware Replacement  
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 1 Year Renewal,  5500E SUP-HG-5500E-R
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 2 Years Renewal,  5500E SUP-HG-5500E-2R
HelpDesk Gold, 8x5 Email + Phone + Advance HW Replacement, 3 Years Renewal,  5500E SUP-HG-5500E-3R
Platinum Support Renewal, 24x7 HelpDesk+Advanced Hardware Replacement  
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 1 Year Renewal,  5500E SUP-HP-5500E-R
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 2 Years Renewal,  5500E SUP-HP-5500E-2R
HelpDesk Platinum, 24x7 Email + Phone + Advance HW Replacement, 3 Years Renewal,  5500E SUP-HP-5500E-3R

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