Global Field Services
Iron’s Technical Support Services provide customers with access to an experienced staff of customer service professionals and technical support specialists. Iron’s trained and certified technicians are available during standard business hours or 24×7×365 (depending on your program) to provide installation, troubleshooting, repair and basic configuration support for data center systems. These services are available by phone, email or through Iron’s self-service web portal.
Key Benefit: IRON offers Global IT Field Maintenance-as-a-Service: Same Day, Anywhere Hardware Services & Technical Support Helpdesk
Getting your equipment there (wherever that may be) is only half the battle. Once your product is delivered overseas – who can you trust to deploy it correctly? When a failure inevitably occurs – how will you troubleshoot & repair the hardware? The investments required to overcome those challenges in-house can deter many organizations from entering new markets.
Iron’s Global Field Services team provides you with assurance and solutions to the many challenges which require a boots on the ground approach