Global Technical Support : Return Managements
Iron offers our customers reverse logistics services. For products we build or are built by others. What reverse logistics refers to is the taking back, repairing, refurbishment, upgrading, or disposing of a product and/or part.
We have a Customer Service and Support team that is responsible for overseeing our reverse logistics services. Their responsibilities include: managing warranty and repair services as defined by our Quality Assurance and ISO 9000:2008, along with managing service requests by streaming them through our Depot Center or Nationwide On-Site Service support.
Through these reverse logistics services your customers will one, be assured that their problems will always be dealt with promptly, two, will always receive the quality product they were promised and three, will be empowered with the flexibility, predictability and reliability in products they deserve to have. In reference to the disposal of product/material take a look at our Environmental Policy.
Our Reverse Logistics Services relieve you of the headaches that come with post-manufacturing services and provide you with more satisfied customers at a cost-efficient price. This will allow your organization to increase profit margins while achieving pro-longed success.