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The Serious Way to Deploy Microsoft
Forefront Infrastructure!

  • Most Value Added Features
  • True Forefront Security Expertise
  • In use by World's most demanding global networks
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Iron Networks Support and Service Plans

Support Plans
Standard Warranty Plan
Premium Maintenance Plans
Helpdesk and Online Services
  • Self Help via Web (includes Forum)
  • Resolution via Email (Web-Form)
  • Resolution via Phone
  • Helpdesk Phone Coverage Hours
  • Appliance Updates Services
  • Contract Period (Std/Options)
Hardware Support
  • Advanced Replacement
  • Return to Depot Support
  • Hardware Support Desk Access (Email + Phone)
 
  • Yes
  • No
  • No
  • None
  • Yes
  • 1 Year
 
  • No
  • Yes
  • 8am-5pm(M-F)
Silver
Support
  • Yes
  • No
  • No
  • None
  • Yes
  • 1 Year (2,3,4,5)
 
  • Yes
  • NA
  • 8am-5pm(M-F)
Gold
Support
  • Yes
  • Yes
  • Yes
  • 8am-5pm (M-F)
  • Yes
  • 1 Year (2,3,4,5)
 
  • Yes
  • NA
  • 8am-5pm(M-F)
Platinum
Support
  • Yes
  • Yes
  • Yes
  • 7 x 24 x 365
  • Yes
  • 1 Year (2,3,4,5)
 
  • Yes
  • NA
  • 7x24x365
 



Extended Support Options

All of Iron Networks products come with a one year limited warranty. In addition, customers can purchase three different maintenance plans providing comprehensive support; Silver, Gold, and Platinum. Purchasing the appliances along with the maintenance plans utilizes the full value of the Iron Networks platforms with Microsoft Security technologies providing a “one throat to choke” support solution.

Silver Support: Advanced Hardware Only

Silver support provides Iron Networks customers with comprehensive advanced hardware replacement. No helpdesk coverage is provided.

Gold Support: Advanced Hardware + 8x5 Helpdesk

Gold support is the standard for customers requiring optimal uptime and service during normal business hours. It provides both advanced hardware support, as well as 8x5 helpdesk coverage.

Platinum Support: Advanced Hardware + 24x7 Helpdesk Support

Platinum support is the premier level of support for customers requiring maximum uptime. This includes advanced hardware support, as well as 24x7 helpdesk coverage.

 

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