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The Serious Way to Deploy Microsoft
Forefront Infrastructure!

  • Most Value Added Features
  • True Forefront Security Expertise
  • In use by World's most demanding global networks
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Premium Maintenance Plans

Iron Networks Premium Maintenance is tailored for customer environments that require comprehensive coverage, including 24 x 7 access to technical support services. This program is offered in one, two, and three year durations all of which are renewable.

Support Plans
1. Help Desk:
  • Self Help via Online Knowledgebase
  • Resolution via Email (Web-Form)
  • Resolution via Email (Web-Form) + Phone
  • Coverage Hours
  • Priority Issue Escalation to resolve critical issue
  • Dedicated Account Manager
  • Dedicated L3 (Level-3) Support Engineer
  • Proactive Remote Hardware Health Monitoring
2. Support Resolution Coverage
  • L1 Installation - Quick Start Guide Assistance
  • L2 Basic Configuration - LAN / IPMI Networking
  • L3 Firewall Configuration - Router / FW / VPN
  • L4 Advance Configurations & Root Cause Analysis
  • Follow the Sun worldwide coverage
  • Professional Service - QDS (Sold Seperately)
  • Professional Service - ADS (Sold Seperately)
3. Software Subscription (First Year)
  • Firmware (FFRS) maintenance
  • Up2date Service (Yearly Subscription)
    • mISA, mISAE, mIAG, Equalizer
    • nIPS*
4. Hardware Maintenance
  • Depot Repairs (1 Year)
  • Advance Replacement - Next Day
  • Advance Replacement - Next Day (Upgrade*)
*need to purchase seperately
5. Terms
Iron Networks Standard Warranty Plan
Yes
Yes
Yes
8am-5pm (M-F)
No
No
No
No
Yes
Yes
No
No
No
-
-
Yes

included
additional
Yes
Yes
-
30 days
Iron Networks Premium
Maintenance Plans
Silver Support
Yes
Yes
No
8am-5pm (M-F)
No
No
No
No
Yes
Yes
No
No
No
additional
additional
Yes

included
additional
Yes
-
additional
1, 2, 3, 5 Years
Gold Support
Yes
Yes
Yes
8am-5pm (M-F)
No
No
No
No
Yes
Yes
No
No
No
additional
additional
Yes

included
additional
Yes
-
additional
1, 2, 3, 5 Years
Platinum Support
Yes
Yes
Yes
7 x 24 x 365
Yes
No
No
No
Yes
Yes
Yes
No
No
additional
additional
Yes

included
additional
Yes
-
additional
1, 2, 3, 5 Years
Enterprise Support
Yes
Yes
Yes
7 x 24 x 365
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
additional
additional
Yes

included
additional
Yes
-
additional
1, 2, 3, 5 Years

Up2date Services; all Software, patches, signatures updates and qualified upgrades for one full year.

 

Iron Networks will ship you a replacement unit at first sign of trouble to help avoid costly downtime.

 

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